Authorised Gaggia Retailer

Our Prices

Our coffee machine repair prices are based on an environmental thinking.
Read more about it here >

Inspection / Estimate

This includes free examining your coffee machine and giving an estimate for the required repair before any work carried out.
Our estimate does not include the courier back to you. If you decline our estimate you can collect your coffee maker Free of charge.

FREE

It is hard to tell how much a coffee machine repair/service costs in advance because it depends on the condition of your machine.

Therefore we categorised all coffee makers which we repair and assigned a Maximum Repair Price to each one of them. Our Coffee Machine Selector Tool below helps you to have a greater view over our pricing.


Coffee Machine Selector


Select the model of your coffee machine to get an expected cost of the repair service. If you don't find the type of your coffee machine, please fill in our contact form on our Contact page, so we can get back to you with pricing and more information.



 
  • Full Service Price

     

    What does this price mean?
  • Fixed Maximum Repair Price

     

    What does this price mean?
  • Same Day Repair

     

    What does this price mean?

Full Service Prices
 

This is a general service recommended to be done every 3-4 years

This service includes the followings:

  • - Disassembling the coffee maker into pieces,
  • - Cleaning out the water system
  • - Replacing all major gaskets inside the coffee maker
  • - Lubricating all moving components
  • - Labour

Read more about what we do during a full service on our dedicated page >

The polishing service is not part of the Full service! It costs £60

Fixed Maximum Repair Price Scheme
 

We categorized all domestic coffee makers we repair and assigned a Fixed Maximum Repair Price to each one of them.

This means we prepare your estimate for the repair, which also includes a Full service or Labour at your choice, but you only pay either the amount given in our estimate or the Fixed Maximum Repair Price assigned to the category of your coffee maker, whichever price is lower, as long as the total costs of the parts, needed for the repair, do not exceed the Fixed Maximum Repair Price and parts are still manufactured. Parts prices can be found either on our website on www.gaggia-parts.co.uk or we provide them in our estimate. Some services and parts are not subject to our Fixed Maximum Repair Price Scheme, such as transit damage, exterior imperfections, missing components, customer suggestions. Please see our full exclusion list in our terms and condition.

Labour cost: £30 / hour*

Guaranteed Repair Price Scheme
 

Anyone who has his\her domestic coffee maker Fully Serviced , with us after 4th of April 2016, is eligible for a reduced repair fee payable on each occasion when a fault occurs.
- During the 1 year warranty period if a new fault occurs,
- After the 1 year warranty period for an additional 2 years with any fault.(1+2)

As part of this scheme the maximum payable repair cost is reduced comparing to original Fixed Maximum Repair Price which means you either need to pay the the amount given in our estimate or our Guaranteed Repair Price, whichever is lower, as long as the total cost of the parts, needed for the repair, does not exceed the Fixed Maximum Repair Price and parts are still manufactured. Exclusion applies. The Guaranteed repair price or less is payable on each occasion when a fault occurs.

Delonghi coffee maker are excluded from the Guaranteed Repair Price Scheme.

After 3 years, a full service and any necessary repair must be carried out to remain eligible in the scheme.
Customers must provide their invoice to take advantage of the scheme. Serial number on the invoice must match the machine's.
If they fail to provide their invoice we may refuse to repair the machine under this Scheme.

Same Day Repair
 

Our same day repair allows you to have your domestic coffee maker (refer to section 4.1) fixed on the same day. The following fees apply additionally to the estimate.
You might wait for the repair which can last up to 4 hours on the same day. If we cannot repair on the same day because part(s) are out of stock, we do not charge for the same day repair fee

Appointment must be made and agreed in an email beforehand.

Estimate is still payable additionally to the same day repair fee.

* Prices are inclusive of VAT.


Labour cost:

  £30 / hour*

Read more about the process of getting your coffee maker repaired here >