Repair Process

How Our Coffee Machine Repair Service Works

A quick and easy guide to getting your coffee maker repaired with us.

📦 Step-by-Step: Coffee Machine Repair

1. Fill out our Service Form. You’ll receive an email with your reference number.

2. Send us your coffee machine:

• Option A – In Person: Book a time slot (you’ll see the calendar after submitting the service form) and bring your coffee machine to our workshop.
• Option B – Courier: Book a time slot (calendar shown after submitting the service form) and then arrange a courier. You can use Interparcel. Please pack your machine carefully using our Packing Guide.

3. We assess your machine and send a repair estimate within 3–4 working days. A £40 assessment fee applies, which is deducted from the final repair cost.

4. Repairs are usually completed within 1–3 working days. Total turnaround time is typically 5–7 working days.We will contact you with payment details once the work is completed.

📤 Getting Your Coffee Machine Back

5. Payment: We accept bank transfer or cash only. Card payments, cheques, or phone payments are not accepted for repairs.

6. Return Shipping: After payment, we will send you the dimensions of the box we packed your coffee maker in. You can then arrange a collection and email us the shipping label. You may use Interparcel or any courier of your choice.

Note: We are not liable for transit damage or loss. Return delivery is not included in our estimate.

✔ All repairs come with a 12-month "return to base" warranty covering both labour and parts we replace on your coffee machine. Please note, machines used commercially are not covered by this warranty. 

🔗 Useful Links