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Picture for category Repair Process

Repair Process

Quick guide about how our coffee machine repair service works


To be able to give you an estimate, you need to get your coffee maker to us.

We will provide you with a Free no Obligation estimate in 3-4 working days, having received your coffee maker.


Getting your coffee maker to us

1. You fill in our "Service form" what you find here >

2. Automated email will be sent with your reference number to your email address

Coffee Machine Repair Service

3. Get your coffee machine to us: You have 3 options as follows*: 

A, "In person"
You can bring your coffee maker to our workshop personally in our opening hours. 

B, "By third party courier"
You can book a third party courier on www.interparcel.com who will collect your coffee maker from a chosen address on a given date by you. Make sure you pack your coffee maker with care accordingly to our packing guide

C, Dropping off to our neighbour shop
You can drop off and collect from our neighbour shop as below: Metro Food and Wine shop
150 Greenford road, 

Their Opening hours
Monday to Sunday 6:30am - 11pm

*Please do not forget to fill in our service form online and choose the relevant "delivery method"

4. After receiving your coffee machine, FREE, no obligation estimate given in 3-4 working days in an email

5. The repair procedure carried out in 1-2 working days which makes the whole turnaround time 5 working days



Getting your coffee maker back to you

7. Payment for repair service can be done by bank transfer or  debit card on collection only!
We do not accept credit cards and cheques. We do not take payment over the phone either

8. When the service / repair is paid, you need to organize the courier back to you and email us the shipping label

you might use  www.uk.interparcel.com

Tyou are free to use any courier you like. We do not take responsibilites for transit damage!

Our estimate does not include delivery back to you.

9. Our work comes with 12 months labour and parts warranty on all domestic coffee machine.



If you need, here are some helpful links: