Repair Process

How Our Coffee Machine Repair Service Works

A quick and easy guide to getting your coffee maker repaired with us.

📦 Step-by-Step: Coffee Machine Repair

1. Fill out our Service Form. You’ll receive an email with your reference number.

2. Send us your coffee machine:

• Option A – In Person: Book a time slot (you’ll see the calendar after submitting the service form) and bring your coffee machine to our workshop.
• Option B – Courier: Book a time slot (calendar shown after submitting the service form) and then arrange a courier. You can use Interparcel. Please pack your machine carefully using our Packing Guide.

3. We assess your machine and send a repair estimate within 3–4 working days. A £40 assessment fee applies, which is deducted from the final repair cost.

4. Repairs are usually completed within 1–3 working days. Total turnaround time is typically 5–7 working days.

📤 Getting Your Coffee Machine Back

5. Payment: We accept bank transfer or cash only. Card payments, cheques, or phone payments are not accepted.

6. Return Shipping: After payment, arrange your own return courier and email us the shipping label. You may use Interparcel or any courier of your choice.

Note: We are not liable for transit damage. Return delivery is not included in our estimate.

✔ All repairs come with a 12-month warranty covering both labour and parts for domestic machines.

🔗 Useful Links