Close
You have no items in your shopping basket.
Search

Return Policy

 
 

Return Policy for spare parts

 
If you received a damaged, defective or incorrect (we sent the wrong item, not a wrongly placed order by the customer) product, please let us know immediately in email and we replace or refund the damaged, detective or incorrect product as soon as we receive the item back from you.
 
Please note, we only accept unused parts for return which has not been fitted in in any way!
 
We take this extremely seriously as once the part has signs of use we cannot resell it as brand new item any longer!
 
 

Procedure of Returns

  1. Fill our conctact us form, and fill in the Subject field with your order number as follows: "Return of ON-1234"

  2. Write a short description of the reason for return in the 'Enquiry' section (Example: part does not fit, Wrong part ordered, Part no longer needed)

  3. Wait for our response with a return confirmation number.

  4. Write the return confirmation number on the envelope / box.

  5. Send your item back to us:

    Mr Bean2Cup Webshop Ltd
    150 B Greenford Road,
    Harrow,
    HA1 3QP
    United Kingdom
 
Please note unless we have delivered the wrong part we are unable to refund the postage you paid. If it was a Free delivery we will deduct £3.89 from your total for postage!
 
Refund normally takes 5 working days before it reaches your account.
 
 

 
 

Return Policy for coffee makers

 
Please note we only accept unused coffee makers for return and refund
 
  1. Fill our conctact us form, and fill in the Subject field with your order number as follows: "Return of ON-1234"

  2. Write a short description of the reason for return in the 'Enquiry' section (Example: changed my mind etc) and mention whether you want us to collect from you. APC Collection is between Mon-Fri 9am-5pm, no time slot available, you can also take the parcel to the local APC depot after agreeeing a date and receiving a shipping label from us. Either way we charge £20 (fully covered) for that which will be deducted from your total you paid after receiving the coffeemaker back. You might choose to return the machine by a third party courier, in which case you need to have it fully insured as you are taking responsibility of any tranist damage may occur. Please also mention what day we can collect, we need 2 working days notice at least

  3. Wait for our response with a return confirmation number and shipping label if you opted for it

  4. Pack the machine with all accessoires and wait for the collection or take the machine to your local APC depot depending what option you chose

 

Refund normally takes 5 working days before it reaches your account

 

Please read more about your right of withdrawal:

www.mrbean2cup.co.uk/right-of-withdrawal