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Terms & Conditions


Please read these Terms and Conditions carefully before using this site.


1. Terms of website use


This terms of use (together with the documents referred to in it) tells you the terms of use on which you may make use of our website, whether as a guest or a registered user. Use of our site includes accessing, browsing, or registering to use our site.

Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site. We recommend that you print a copy of this for future reference.

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

This website is not intended for children and we do not knowingly collect data relating to children. You must be at least eighteen [18] years of age to use this website. By using this website (and by agreeing to these Terms of Use) you warrant and represent that you are at least eighteen [18] years of age.

If you do not agree to these terms of use, you must not use our site.



These terms of use refer to the following additional terms, which also apply to your use of our site:

Our Privacy Policy [], which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Our Cookie Policy [], which sets out information about the cookies on our site.


If you purchase goods from our site, our Terms and Conditions of Supply [Please find below - or click here] will apply to the sales.


If you need a repair or service for your coffee maker, our Terms and Conditions of Repair Service [Please find below - or click here] will apply to the repair procedure.


Our Copyright Policy [] which sets out the sole ownership of the content and the materials of this site.




We may revise these terms of use at any time by amending this page.

Please check this page from time to time to take notice of any changes we made, as they are binding on you.




We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.

We do not guarantee that our site, or any content on it, will be free from errors or omissions.




Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our site.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.




Payment shall be made by credit card, debit card or Paypal account. You will need to make the transaction through Paypal or Sagepay system regardless of payment type and therefore their terms and condition and privacy policy applies to paying for your item or service on our website.




If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at [email protected].




We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.




The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.



To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, our site; or
  • use of or reliance on any content displayed on our site.


If you are a business user, please note that in particular, we will not be liable for:

  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.




The Contents of Mr. Bean2cup Webshop Ltd website is provided “as is” without any representations or warranties, express or implied. Mr. Bean2cup Webshop Ltd makes no representations or warranties in relation to this website, the information and materials provided on the website.

Without prejudice to the generality of the foregoing statement, Mr. Bean2cup Webshop Ltd does not warrant that:

  • The Mr. Bean2cup Webshop Ltd website will be constantly available, or available at all; or
  • The information or applications on this website is complete, true, accurate or non-misleading.

Nothing on this website constitutes, or is meant to constitute, advice of any kind. Therefore, if you require advice in relation to any legal, financial or medical matter you should consult an appropriate professional.




Nothing in this website disclaimer statement will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit Mr. Bean2cup Webshop Ltd liability in respect of any:

  • Death or personal injury caused by Mr. Bean2cup Webshop Ltd and the administration body negligence;
  • Fraud or fraudulent misrepresentation on the part of Mr. Beran2cup Webshop Ltd and the administration body; or

– Matter which it would be illegal or unlawful for Mr. Bean2cup Webshop Ltd and the administration body to exclude or limit, or to attempt or purport to exclude or limit, its liability.

Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect Mr. Bean2cup Webshop Ltd the administration body, officers, employees, agents, subsidiaries, successors, assigns and sub-contractors of Mr. Bean2cup Webshop Ltd website.



By using, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable.

If you do not think they are reasonable, you must not use this website.




Although we try to enforce highest security on our website and have frequent virus scan in place, we cannot guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.



You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link to our site in any website that is not owned by you.

We reserve the right to withdraw linking permission without notice.



This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

When you leave our website, we encourage you to read the privacy notice of every website you visit.



If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.



Mr Bean2Cup Webshop Ltd
150 B Greenford Road,
United Kingdom

Registered in England and Wales
Registration Number: 8647326

Opening hours:
Mon-Fri 9am - 5pm
Closed on all bank holidays
Tel: 020 330 55845
E-mail: [email protected]


Thank you for visiting our site.




2. Terms and Conditions of Supply




All prices are in British pound sterling including VAT and excluding postage cost which can be calculated in the basket area once all your required items placed in the basket. Postage charge varies depending on the items in your shopping basket. Free UK economy delivery is available on all orders above £55

2.1.1 Pricing on Third Party`s website

We do everything we can, to keep our prices accurate on our website of
However We do not take responsibility for prices and coupon codes found on a third party website, including browsers such as Opera, Mozzilla, Safari, Google, Yahoo and so on or coupon or quotation websites. You may find direct links to our website too but this means you were redirected from a third party website.
Please let us know if you find any misleading prices on third party websites so we can contact them directly and ask them to change or remove their invalid prices. Should they decide to keep their prices, we are unable to do anything about it.



Payment shall be made by credit card, debit card or Paypal account. You will need to make the transaction through Paypal or Sagepay system regardless of payment type and therefore their terms and condition and privacy policy applies to paying for your item on our website. Once you have paid for your item you will get a confirmation email with your order details.
We also accept bank transfer, please ask for details.

There is no transaction fee for using Bank transfer, Sagepay or PayPal.

We only dispatch items after payment cleared.

We do not take cheques!

Important! - PayPal Credit Payment Method

Mr Bean2cup Webshop Ltd is not affiliated with Paypal credit and not a financial body to offer or provide its customer with credit. Any credit you might have from Paypal is solely a business between Paypal and you (customer).

Mr Bean2cup Webshop Ltd is not taking any responsibility for any outstanding balance from any Paypal credit you might not keep up payment with! or misunderstanding of Paypal' terms and Condition of repayment after Credit Application approved!

Before you apply, please make sure you

  • Are a UK resident aged 18 years or older
  • Have a good credit history
  • Are not currently declared bankrupt
  • Have an income greater than £10,000 per year (not including student loans)

Please read and understand Paypal's terms and conditions before you apply for Credit. If you unsure, seek professional help or get in touch with your solicitor.

Find out more:



We aim to dispatch stocked items on the same working day (Mon-Fri, excluding all Bank Holidays) if order placed by 10am unless stated otherwise in the product description. If we have a problem with your order we cannot dispatch it until the issue solved with you.
Any order containing a non-stocked item will delay the dispatching time on all items until the non-stocked item(s) back in stock.
We are closed on all Bank Holidays (UK) so orders made on these days or on weekends will be dispatched on the following working day!

We use several couriers including Royal Mail, Parcel Force, Hermes, UPS etc to deliver your item(s), in some cases it requires a signature from you.
Delivery time depends on the service you choose before your order/ payment. Please check out our shipping charges here >

Please also note we only deliver to the delivery or billing address provided. If those two differ then we will deliver to the delivery address given!
We do not take responsibility for any wrongly given addresses and they are not subject to our refund, return and cancellation policy in any circumstances. To be able to get a refund you need to collect the item(s) from the wrongly given address and deliver the goods back to us.
It is your responsibility to make sure that your addresses given are correct!

In case of damaged item, machine, or missing /incomplete order received you need to keep all packing material, boxes, accessories, items/machine and let us know about the damage/incomplete order as soon as possible but not later than 14 days from delivery to you.

We do not take any responsibility after this time.

You also need to fill in and send back any form we or a courier company send you referring to this damage.

If you happen not to be at home at the time of delivery Courier leave a note letting you know the local depot’s address where you can collect your item from up to 16 days after the delivery attempt.
You must collect from their depot as redelivery is not free.
BUT if you fail to claim your package and eventually they send it back to us, we cannot refund the delivery cost, you also need to pay for the re-delivery.

Delivery fee depends on the products and quantity of them. This amount is clearly shown before making payment.




We try to deliver as many countries as possible but we still do not cover all countries. to find out whether we ship to your country, please add a product to basket and find your country in the dropdown menu at the "estimate shipping" section.

New and refurbished coffee machines are only delivered to an UK address.




2.5a. - In Stock

All items found on our website with marked „in stock" are ready to be shipped and can be dispatched on the same day if ordered by 2pm or the following working day.
New coffee makers can be only dispatched same day if an order placed before 10 am!


2.5b, - Not in Stock but stock line

 Items marked "Not in stock" are usually part of the stock we carry on our website. They should be delivered in 30-45 working days from the time of order placed. If we cannot fulfill your order in this timescale a full refund will be issued at your request.

After 30 days the customer must express his will for a full refund, otherwise he or she accepts the uncertain waiting time involved.
He or she has the right for a full refund at any stage of the waiting time!


2.5c, - Special order: Cannot find a part or not a stock line

If you cannot find a part you need or the part you need is not a usual stock line, please fill in our Part inquiry form we can get a price for you.

Once a Special order placed with us you cannot cancel your order, neither you can get a refund, as they are specially ordered for you.

Delivery usually takes 30-45 working day.

Should you order an "in stock", "not in stock" or "special order" item together, the delivery of your items will be made once all items are back in stock.
We do not provide separate delivery for such an occasion.

We reserve the right to cancel your order at any time in which case you will get a full refund.




2.6a, Eligibility:

To qualify for our membership program, customers have two options: they can either purchase a new or refurbished coffee machine from us, or they can opt for an annual membership subscription. Upon making either of these initial purchases, customers will automatically become members and gain access to the following benefits:

  • A 20% discount on all replacement parts for one coffee machine.
  • A 20% discount on all coffee brands, including Gaggia, Lavazza, and MrBean2cup.
  • A 20% discount on all Gaggia maintenance products.
  • A 20% discount on your first full service (which becomes due after 3-4 years of ownership).

2.6b, Limitations:

It's important to note certain restrictions within our membership program:

  • There is a fair use policy in place for replacement parts. Customers can only purchase one major spare part (valued at more than £2) per year of membership. However, this limitation does not apply to items like screws, o-rings, maintenance products, or coffee.
  • The 20% discount on a full service is applicable only to newly purchased coffee machines after 3 years of ownership or to members who have been continuously enrolled for at least 3 years. Additionally, the customer's machine must be on our repair list to qualify for this discount.
  • While the membership can be purchased by both international and domestic customers, new coffee machine purchases are exclusive to customers in the UK.
  • Annual memberships expire after 12 months unless extended. New coffee machine purchases include a 3-year membership, which expires after 36 months. After this initial period, customers can choose to purchase yearly memberships. Please note that the discount does not apply to postage fees.
  • Discounts only apply to spare parts compatible with one coffee machine. This compatibility is automatically selected when a new machine is purchased. However, for customers with yearly memberships, we need to know the brand and model of the customer's coffee machine to ensure the discounts are applicable. We may withhold the application of discounts or shipment of purchased items until we receive information regarding the brand and model of your coffee maker.
  • Customers' machines must be either Gaggia, Saeco, or Philips for the membership benefits to be valid.

2.6c, Important:

To benefit from the membership discounts, customers must first purchase either a new coffee machine or an annual membership. Once the initial purchase is made, customers can place a separate order for any consumables or parts they require. In order to be eligible for discounts throughout the membership, customers are required to be logged in before purchasing from us; orders from guests cannot be processed.

2.6d, Transferable Membership

Our membership is transferable in the event that a customer decides to sell their coffee machine. To facilitate the transfer, we require a receipt of the sale between the two parties involved, which should include details such as the brand, model, and serial number of the machine, as well as the seller's and buyer's information. Additionally, a picture of the technical label is needed for verification purposes.


2.7a. Warranty for parts

All items (spare parts) are covered by 1 year warranty.

This warranty does not include faults caused by accident, neglect, misuse, routine maintenance, cosmetic damage or normal wear and tear under commercial use. This also does not cover fair wear an tear under commercial use.

There is also no warranty on the parts have been fitted wrongly resulting damage to the actual item.

By fitting a part yourself, you agree to take full financial responsibility for wrongly fitted parts, damage to you or anyone else.

You also agree to take full responsibility for any injury or death to you or anyone else which might happen during fitting a part you purchased from us!

As we supply parts for domestic machines only you are not entitled for this warranty if you use your coffee machine differently from the manual and/or exceed its use limit and/or for commercial use.

Should you have any problem under warranty with your item you ordered from us we might ask you to take pictures, videos or post the item back to us for inspection. If the item happens to be in a working order we cannot refund or send a replacement and you are responsible for the return postage fee to us and back to yourself.

On a very rare occasion you might be asked to get your coffee maker to us with the new item you bought from us so we can install the item ourselves at a cost agreed in advance after inspection made by us.

You are liable for all postage costs in all cases above!


2.7b. Warranty for Coffee Machines and grinders

All new coffee machines and grinders on our website are covered by a 2 years manufacturer warranty, unless specified otherwise. The extra warranty offered after the 2nd year is covered by us (labour and parts) but Customer must bear the cost of return and collection from us. The manufacturer`s 2 year warranty covers the collection, parts, labour and delivery.

All reconditioned coffee machines have our seller 1 year warranty, unless specified otherwise

Customers must bear all postage cost when returning their reconditioned coffee machine under warranty and after.

Only Labour and Parts replacement are covered by our 1 year warranty scheme.

Should you cancel your order for a brand new coffee machine or grinder during the cooling off period (14 days), you need to bear the cost of return or We can arrange a collection for £30 which would be deducted from your total before refund made to you. We only accept unused coffee machines for a refund


In the event of breakdown of your NEW coffee maker please contact Gaggia UK

This warranty does NOT cover the followings:

Lack of Maintenance

Our and Gaggia UK warranty system do not cover any malfunction caused by limescale. Please descale your machine at least every 2 month according to the user’s manual enclosed with the item.

You also need to do some other maintenance procedures which are outlined in your user manual.

Accidental damage, misuse, and neglect

We are not responsible for any accidental damage, misuse, neglect etc. You have to unplug the machine when it is not in use and never let children and any other person, who cannot operate the machine or read and understood the user’s manual, close to it.


Use above Capacity

If you use it above its capacity stated in the user’s manual.
All new coffee makers we sell must be used in a domestic environment. Commercial use of the machine will invalidate your warranty.


User manual
If you do not comply with the user’s manual.


Loss during repair procedure

We cannot take any responsibility for any loss to your business, also cannot provide replacement coffee machine during the time while your machine is being repaired in the warranty period.


Shipping responsibility for Refurbished Coffee makers

Getting a refurbished coffee maker to us and return back to the owner are not subject to Our warranty system. If the machine happens to break in the warranty period the owner must return and collect their machine at their own expense.

Please note even if you decide to send the item back to us either within the cooling off period or during warranty period for repair or any other reason in which cases returning and intact condition of the item are the customer liability and responsibility at their own cost.

You should contact us before intending to return your item for any reason under any circumstances.

2.8. RIGHT TO CANCEL (Refund & Cancellation Policy)

If you change your mind by any means you have the right to cancel your order within 14 days from the date of delivery and return the item to us.

After this time we cannot accept the item for return or refund.

You (customer) have the right to cancel your contract (order) within 14 days without giving any reason.

You may decide to cancel your order before dispatch by 10am (GMT) on the given day. After this time, we cannot guarantee that we can cancel your order.

In this case you need to refuse delivery of your parcel or return it at your own expense. Once we receive your return parcel back we will refund the parts ordered only, shipping charges are not refundable.

2.8a. Cooling off period

The cancellation period will expire after 14 days from the day when you had possession of your goods.


2.8b. Informing us

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail).

Mr Bean2Cup Webshop Ltd,
150 B Greenford Road,
HA1 3QP,
United Kingdom,
Opening hours: Mon-Fri 9am - 5pm,
Tel:020 330 55845,
E-mail: [email protected]


2.8c. Indication of Cancellation

Please fill our conctact form, and indicate your order number and the date of order in the 'Enquiry' section.


2.8d. Deadline

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.


2.8e. Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than –
(a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
In this case we will email you a form of “investigation agreement of lost product which you should return to us. The lost product will be reported to the police for further investigation. Compensation trial will be launched.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.


2.8f. Retention of reimbursement

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.


2.8g. Return cost

You will have to bear the direct cost of returning the goods.

We highly recommend you to insure the machine for loss and damage up to the full value you paid on its return!

Return postage cost might be calculated on the followings:

Royal Mail services >
Other Couriers >


2.8h. Consumer’s liability for diminished value of the goods

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.


2.8i. Exclusion of your right to cancel

You cannot exercise your right to cancel if at least one of the following conditions met

  • You have fitted a spare part
  • You have used the item
  • You have left signs of wear on the item
  • You have broken the item

"Fitted" means the spare part was installed partially or fully in the coffee maker.

"Used" means the item was employed for any activity.

"Signs of wear" means the item had received marks which was not present at the time of delivery.

"Broken" means the item became unusable for purpose.

In other words, any activity which differs from unpacking the item, examining and packing it back for return disqualifies for returning the item(s) for refund.



2.9. Return Policy

2.9.1 Return Policy for Spare Parts

If you received a damaged, defective or incorrect (we sent the wrong item, not a wrongly placed order by the customer) product, please let us know immediately in email and we will replace or refund the damaged, detective or incorrect product as soon as we receive the item back from you.
Please note, we only accept unused parts for return which have not been fitted in in any way!
We take this extremely seriously as once the part has signs of use we cannot resell it as a brand new item any longer!
 If you are returning the product because you changed your mind, you can do that in 14 days from the time of delivery, but you need to contact us.
Once we confirm the return, you have 14 days to return the product to us.

After 14 days from the time of delivery we do not accept item(s) for a refund.

Procedure of Returns

  1. Fill our contact us form ,and fill in the Subject field with your order number as follows: "Return of ON-1234" or simply reply to your order confirmation email you received from us.

  2. Write a short description of the reason for return in the 'Enquiry' section (Example: part does not fit, Wrong part ordered, Part no longer needed)

  3. Wait for our response with a return confirmation number.

  4. Write the return confirmation number on the envelope / box.

  5. Send your item back to us:

    Mr Bean2Cup Webshop Ltd
    150 B Greenford Road,
    HA1 3QP
    United Kingdom
 You will have to bear the direct cost of returning the goods. 
Please note unless we have delivered the wrong part we are unable to refund the postage you paid. If it was a Free delivery we will deduct £4.99 from your total for postage!
Refund normally takes 5 -10 working days before it reaches your account.
Please keep a proof of postage and insure the parcel to its value as if the parcel gets lost or damaged, we are unable to proceed a refund for lost parcels or we will either reduce or refuse the refund due, depending on damaged goods.
The returns policy does not affect your legal rights.


2.9.2. Return Policy for Coffee Makers 

Please note we only accept unused coffee makers for return and refund within 14 days from delivery
  1. Fill our contact us form, and fill in the Subject field with your order number as follows: "Return of ON-1234" or simply reply to your order confirmation email you received from us.

  2. Write a short description of the reason for return in the 'Enquiry' section (Example: changed my mind etc) and mention whether you want us to collect from you. APC Collection is between Mon-Fri 9am-5pm, no time slot available, you can also take the parcel to the local APC depot after agreeing a date and receiving a shipping label from us. Either way we charge £30 (fully covered) for that which will be deducted from your total you paid after receiving the coffeemaker back. You might choose to return the machine by a third party courier, in which case you need to have it fully insured as you are taking responsibility for any transit damage that may occur. Please also mention what day we can collect, we need 2 working days notice at least

  3. Wait for our response with a return confirmation number and shipping label if you opted for it

  4. Pack the machine with all accessories and wait for the collection or take the machine to your local APC depot depending what option you chose


Refund normally takes 5-10 working days before it reaches your account


Please read more about your right of withdrawal:



We cannot take any responsibility for non-professional and/or non-qualified fittings. Please seek professional help for fixing your coffee machine.



Should you have any complaint to make, please do so through our contact form >



3. Terms and Conditions of Repair Service


3.1. Provision of Services

At Mr Bean2cup Webshop Ltd., we run and manage an incredibly efficient and effective platform to provide great coffee services to our potential customers. Our services include:

- Coffee Machine Full Service
- Coffee Machine Repair
- Coffee Machine Polish Service
- Coffee Machine Rental
- Coffee Machine Sales
- Coffee Machine Spare Parts Sale

On Mr Bean2cup Webshop Ltd. website, customer(s) satisfaction is important to us and we ensure that each and every one is 100% satisfied with our services. Our website is easy to use, quick, easy and affordable.


3.2. Coffee makers we repair

Please visit our "Price page" to find out what models we repair >


3.3. First step of our Repair Procedure

All of our customers must register on our website and then fill in our service form to be able to initiate a repair. Registration is mandatory as customers must log in to keep track of their repair, make a decision, ask a question, have an estimate and keep in touch with us while we are repairing the machine.


3.4. Shipping your coffee machine

3.4.1 Using a third party courier

You are responsible for your coffee maker`s condition under any circumstances. We cannot take any responsibility for loss or damages caused by transportation. We highly advise you to pack your machine with lots of bubble wrap and get an appropriate cardboard box.
Packaging Guide - Click here >

Please bear in mind packing your machine safely is your responsibility and if the parcel gets damaged you have to deal with your courier to get compensation.

Getting your coffee maker back

When the service / repair is finished and paid, you need to organize a third party courier.

Our quotation does not include delivery back to you.


3.4.2 Delivering personally

You can also bring your coffee machine to our workshop in person after filling in our service form online.
You must allow about 10 minutes to complete the registration at our workshop.


3.4.3 Dropping off and collecting your coffee maker to/from our Neighbour, Metro Food and Wine shop

From 1st of September 2016 we are launching our new service for a trial period under which our customers, who cannot make it to our workshop in our opening hours or do not want to use a courier, can drop off and collect from our neighbouring shop as follows

Metro Food and Wine shop ("shop" from now on)
150 Greenford road,
HA1 3QP,
Their Opening hours:
Monday to Sunday 6:30am - 11pm

What they do
They take in your coffee maker, sign the paper work and hand over the parcel to us on the following working day.
Once we packed the machine and agreed on a date of collection with you we hand over your coffee maker to them in a sealed box so you can come to collect it in out of our business hours.
When you come to collect your coffee maker you need to sign the paper works we printed out so they can give you your coffee maker.

What they do NOT DO
They are neither handling any complaints nor checking the components of the box or the working order of the coffee maker.
You cannot test the machine at their place or talk to them about any technical or coffee related subjects.
If you have a questions, issues or accessory, product missing you need to get in touch with us during our working hours.

Under any circumstances you cannot settle any payment with them, including deposit, paying an invoice etc.

In an event of failing to comply with ones mentioned above, we cannot be held responsible for. Dropping off to Metro Food and Wine shop

You can only drop off your coffee maker personally, no third party courier allowed!

They only accept your coffee maker if all of the following criteria met

1, The machine is provided in a sealed box,
2, The 2 printed copies of the proof of receipt are present so you and they can sign the paperwork. They need to keep on copy. Collecting from Metro Food and Wine shop

You can only collect personally, no third party courier allowed!

Before you collect your coffee maker from Metro Food and Wine shop you must have each of followings done:
1, Payment is settled for the repair via BACS
2, You confirmed the date of collection with a 2 days collection window.
For example you are planning to collect the machine on the weekend commences on 20/08/2016, so you need confirm as follows" I am collecting my machine on either of these days 20th or 21st of August 2016"
3, Received an email from us saying that your coffee maker handed over to the shop.
4, You must have your reference number this is how they will identify your machine. Without this, they refuse your request of claiming of your coffee maker.

If you fail to collect your coffee maker in your scheduled time, you can reschedule free of charge once. After that we charge £5 for each rescheduling.


3.4.4 All components of the machine must be sent

You must send the machine with all the parts. If you fail to send any of the following components, the estimate will be provided without testing them and we cannot accept any liability for them being faulty or causing a fault!
- Water tank,
- Coffee holder or portafilter with the filter basket you use,
- Power cable,
- Brew unit,
- Drip tray(s),
- Milk carafe (jugs) or milk islands,


3.5. Inspection and Estimate

Our aim is to make the repairing, servicing costs and the turnaround time reasonable therefore we guarantee a free inspection and estimate in 3-4 working days having received the machine. During our inspection we take note of the current flaws of the machine which will appear in the written estimate. The estimate includes labour, parts and the time frame we need to repair the coffee maker. If time frame is not quoted, we are able to carry out the repair in a 1-2 working days’ time. If you accept the price we quoted we will commence the repair and inform you as soon as it is completed. If you decline our quotation, we do not charge anything for inspection but you have to get the machine collected at your own cost by yourself or your courier.
Your estimate is void after collecting your coffee maker from us.

Estimate does not include delivery back to the customer.


3.6. Repair / Pricing method

We repair coffee makers listed on our service price page >

If we undertake any other model, not listed on our pirce page, they are to be subject to individual pricing and excluded from all discounted pricing schemes.

3.6.1 Commercial coffee makers

Currently We do not repair machines which are used commercially.


3.6.2 Domestic coffee makers Fixed Repair Price Scheme

Domestic coffee makers enjoy an estimate based pricing scheme which is capped at a certain price. We categorized all domestic coffee makers we repair and assigned a Fixed Repair Price to each one of them.

This means we prepare your estimate for the repair but you only pay either the estimate or the fixed repair price assigned to the category of your coffee maker, whichever price is lower, as long as the total costs of the parts do not exceed the fixed repair price and parts are still manufactured. Parts prices can be found on our website or we provide them in our estimate. Some services and parts are not subject to our fixed price scheme, such as transit damage, exterior imperfections, missing components, customer suggestions. Please see our full exclusion list at Section (8.2.3)
Our estimate does not include the courier back to you.

If the total cost of part(s), which we need to install to make your coffee maker work again, exceeds our Fixed Repair Price, we classify your coffee maker uneconomical to repair. We still provide you with an estimate which will be greater than our Fixed Repair Price. So you can get your coffee maker fixed regardless or we give you a 10 % discount from any coffee maker we sell in exchange for your old coffee maker.

We also carry out a full service on all machines which have not been serviced in the past 3 years' time.
Customer must organise the courier both ways, to our workshop and back to them-self.

Exclusions from this scheme are detailed in section 6.2.3 Exclusions from Fixed Repair Price Scheme Coffee makers excluded from the schemes

a, All Commercial machines
b, All domestic machines used above its capacity or used commercially Works and parts excluded from the schemes

a, Transit damage of any kind
b, Any exterior imperfections, including
– aesthetic (blemish , rusty surfaces)
– functional (Cracked or broken exterior components, such as water tank, bean hopper, frother , broken hinges, dent and bent parts, etc)
c, Customer suggestions of any kind, If we do not see the need of replacing any parts the customer suggest,
d, Missing components of any kind, including brew units, water tanks, lids, trays, boiler, pipe, steam valve, grinder, steam valve, water pump, pipes,screws etc.
e, Cost of the parts needed for the repair exceeds the fixed price in the actual category.
f, Any accessories or cleaning material such as tampers, frother device, cleaning tablet, descaler, water softener cartridges.
g, Any spare part you would like to buy.
h, Polishing service
i, Optional parts: These parts are fully operational parts but we might suggest a better or durable version, such as solenoid valve etc.

Customer must pay for these at full price. Same Day Repair

It is currently available at our choice as we are trying to keep our 5 working days turnaround time.

CategorySame day repair price*

Manual machines


Bean to cup machines


*All prices are inclusive of VAT.

You might wait for the repair which can last up to 4 hours on the same day. If we cannot repair on the same day because part(s) are out of stock, we do not charge for the same day repair fee.

Appointment must be made and agreed in an email beforehand.

Estimate is still payable additionally to the same day repair fee.


3.7. Storing Policy

We have a strict storing policy to comply with which you agree with by getting your coffee maker to our workshop. After 10 working days having the customer notified in an email about the repair costs, the machine has to be collected from our premises in all following cases:
- Declined Estimate (non repair)
- Accepted Estimate (repair carried out)
- Non responsive behaviour

On the 11th day, from the date of written estimate provided, we charge £2 a day for storing.


3.8. Return to Base Warranty

3.8.1 General terms of return to base warranty

Customer must get his\her coffee maker to our workshop to be entitled for a free warranty repair.
Our warranty system provides the following terms from the date of the invoice.
a,12 months warranty for Domestic coffee makers (refer to section 4.2) or any domestic coffee machine,
b, No warranty on Commercial coffee makers (refer to section 4.2) or any domestic machine used commercially.

IMPORTANT! We are not liable for any financial loss of your business during the warranty repair. We cannot provide a replacement coffee maker.
During the warranty period we replace or repair the faulty part(s), installed by us and shown on the invoice, free of charge
Should you have any other failure in the warranty time you need to pay for the repair.
Under some circumstances we can repair your coffee maker while you wait as long as an appointment was made beforehand.
The usual turnaround time is 5 working days which will be extended if part(s) need to be ordered.


3.8.2 What our warranty includes at free of charge:

- Labour charge
- Parts replacement
- Returning the machine back to you Conditions of warranty:

a, The warranty is only valid with the proof of invoice!
b, You will first need to agree the return with us in writing (by email or letter), then you can send the machine to us. We will deal with any returns promptly and keep you fully informed of how the repair progresses. Failing to state the true circumstances or malfunction of the item or misleading us or misrepresent the condition of the product invalidates your free warranty repair.
c, The fault must be reported to us as soon as possible or by the end of the warranty term.
Failing to report it in time voids your entitlement for free warranty repair.
d, The warranty work must be done by us during the warranty period in our workshop. We do not provide onsite warranty repair. However you may decide to get it repaired by someone else different from us in which case you invalidate your warranty. We are not liable for any cost or damage which may happen under these circumstances (repairing etc.).
e, The machine has not been tempered with or tried to be repaired or opened in the service area by someone else, any person or company different from us, whether they are skilled or not.
f, You must co-operate with us and comply with instruction given by us.


3.8.3 What our warranty does not include:

- New fault, different from what we repaired or replaced. If a new fault appears with your coffeemaker under the warranty time, you need to pay for the repair as per our estimate.

- Maintenance. Without adequate maintenance including descaling, lubrication etc., the lifetime of the machine can be shortened dramatically. Limescale can cause serious damage to your coffee maker. Our warranty system does not cover any malfunction caused by limescale. Making sure the machine is descaled properly, according to the users's manual, is your responsibility.

- Accidental damage, misuse, neglect: We are not responsible for any accidental damage, misuse, neglect etc. You have to unplug the machine when it is not in use and never let children and any other person, who cannot operate the machine or read and understood the users manual, close to it.

- Capacity: If you use it above its capacity stated in the users's manual (household machines for domestic use only)

- User manual: If you do not comply with the users's manual

- Loss during repair procedure: We cannot take any responsibility for any loss to your business, also cannot provide replacement coffee machine during the time when we repair your coffee machine. Normally the repairing procedure does not take longer than 3 weeks.

- Commercial use No warranty on Commercial coffee makers or any domestic machine used commercially. See section 10.1


3.8.4 Returning the machine to service under warranty

You must contact us before returning your coffee maker for a warranty repair under any circumstances. If your machine happens to break down under warranty and you cannot sort out the problem following our instructions given over the phone or in email then returning the machine to us and finally back to yourself are your responsibility at your own expense. You have to organise the shipping of the machine. However If the part we serviced has broken and caused the malfunction again then we refund the delivery and the collection costs to you. Proof of delivery and collection costs required.


3.8.5 Manufacturer warranty

Please note we are independent coffee machine repairers and we do not repair machines under manufacturer warranty time. If your machine is less than 2 years old please contact your manufacturer, Philips, Jura, Rancilio for a warranty repair.


3.9. Payment

We accept the following Paying methods: Paypal, bank transfer, cash and card payment on collection.
In case of outstanding balance we keep your coffee machine until all payments including labour, parts, postage and storing cost cleared.

We can't take payments over the phone, we don't accept cheques and please do not send cash through post!


3.10. Force Majeure

Mr. Bean2cup Webshop Ltd and the administration body shall not be liable for damages, losses, injuries, claims, actions, costs and/or expenses of any kind arising from its failure or delay in performing any or all of its obligations if such failure or delay is due to circumstances or causes by Force Majeure i.e. external forces beyond our control, which include but are not limited to terrorism, war, act of God, embargoes, government orders, natural disasters, strikes or, electricity failures.

In such cases, the agreement between Mr. Bean2cup Webshop Ltd and the user will be cancelled and any payment made will be refunded.


3.11. Termination

– Mr. Bean2cup Webshop Ltd and the administration body reserves the right to terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, includes without limitation if you (the users) breach these Terms and Conditions of Use;

– Mr. Bean2cup Webshop Ltd and the administration body reserves the right to change our module of operation at any time;

– Mr. Bean2cup Webshop Ltd reserve the right to update or modify this website from time to time;

– Mr. Bean2cup Webshop Ltd reserve all rights to deny or restrict access to this website to any particular person, or to block access from a particular Internet address to this website, at any time, without ascribing any reasons whatsoever.


3.12. Indemnity

You hereby agree to indemnify Mr. Bean2cup Webshop Ltd and hold Mr. Bean2cup Webshop Ltd harmless from and against any and all claims, losses, liabilities, costs and expenses (including but not limited to legal costs and expenses on a full indemnity basis) made against or suffered or incurred by Mr. Bean2cup Webshop Ltd arising directly or indirectly out of:

(A) Your access to or use of or

(b) Your breach of any of these Terms and Conditions of Repair


3.13. Liability or Consequential Loss

– Under no circumstances will Mr. Bean2cup Webshop Ltd be responsible or liable for financial, injuries or other loss or damage caused by the failure or use or misuse of our website;

– Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law;

– If maintenance contract is signed then Mr. Bean2cup Webshop Ltd will ensure that data on their site is regularly backed up manually and that a contingency plan is in place to minimize possible losses as a result of software failure;

– Unfortunately malicious software, spy-ware, viruses and website hacking are common threats and Mr. Bean2cup Webshop Ltd We and the administration body cannot be held responsible for problems that develop on completed sites as a result of such illegal activity.


3.14. No Waiver

Mr. Bean2cup Webshop Ltd may choose to not take any action against your failure to comply with these terms of repair. However, we are still entitled to use our rights in case of subsequent breach in the terms of repair.