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Ordering from the European Union

As you probably know, the United Kingdom has left the European Union at 11pm on the 31st of December 2020 and new rules came in force, including custom declarations.

We collected a few useful information for you to have a ballpark figure of costs before ordering from us

  1. When you order from our website you will NOT pay the UKs VAT/tax at 20%, instead your purchase will be 0% VAT/tax
  2. Placing an order: Please always make sure that you entered your mobile number and email address correctly. These are your contact details on which a customer officer will contact you!
  3. Once you placed an order, we fill in the custom declaration form digitally, print it out and attach it to your parcel.
  4. When the parcel arrives in your country, it will go through custom and you will be liable for these charges/fees:
    1. Custom clearance/handling fee (always). It depends on the total of your order and varies by countries

      Estimated Custom Clearance / Handing Free
      These prices are subject to change. Please check with your national postal service.

      CountryPostal customs clearance fee
      (recipient pays)
      Brexit surcharge
      (sender pays)
      Austria €2 (<€150)
      €10 (>€150)
      €2
      Belgium €0 (< €22/€45 (private / comm))
      €24 (<€150)
      €32 (>€150)
      €2
      Bulgaria €2.30 - €6.13 €2
      Croatia €4.98 (<2kg)
      €6.64 (>2kg)
      €2
      Cyprus €0 - €3.50 €2
      Czech Rep €3.93 - €7.63 €2
      Denmark 160 DKK €2
      Estonia €10 €2
      Finland €0 €2
      France €12 (< €2,300)
      €65 (>€2,300)
      €2
      Germany €3 low value / €15 €2
      Greece €15 (€22 - €150)
      €20 - €50 (€150 - >€1000)
      €2
      Hungary €31.20 (commercial)
      €9.84 (private)
      €2
      Ireland €10 €2

      CountryPostal customs clearance fee
      (recipient pays)
      Brexit surcharge
      (sender pays)
      Italy €7.5 (<€1000)
      €15 (>€1000)
      €2
      Latvia 1% of value, min €2.50 €2
      Lithuania €8.69 (<€1000)
      €11.89 (>€1000)
      €2
      Lux €15 €2
      Malta €5 - €18 €0
      Netherlands €13 €2
      Norway 158NOK / 341NOK €0
      Poland 17.90 PLN €2
      Portugal TBC €2
      Romania 8.00 RON €0
      Slovakia €3.60 - €4.50 €2
      Slovenia €5 - €13 €2
      Spain €19.03 / €29.98 €2
      Sweden €7.24 (<€144)
      €12.06 (>€144)
      €2
      Switzerland €20 €2


    2. Your national VAT/tax (always). It varies by countries

      EU VAT / Tax
      These rates are subject to change.

      Member StatesCodeStandard Rate %
      Austria AT 20
      Belgium BE 21
      Bulgaria BG 20
      Croatia HR 25
      Cyprus CY 19
      Czech Republic CZ 21
      Denmark DK 25
      Estonia EE 20
      Finland FI 24
      France FR 20
      Germany DE 19
      Greece EL 24
      Hungary HU 27
      Italy IT 22
      Ireland IE 23

      Member StatesCodeStandard Rate %
      Ireland IE 23
      Latvia LV 21
      Lithuania LT 21
      Luxembourg LU 17
      Malta MT 18
      Netherlands NL 21
      Poland PL 23
      Portugal PT 23
      Romania RO 19
      Slovenia SI 22
      Slovakia SK 20
      Spain ES 21
      Sweden SE 25
    3. Custom duty over 150 euros (approximately  130 GBP) , depending on the products you ordered

      At the moment we have no information on how quick your parcel gets through custom.
  5. You will pay...
    1. Custom clearance + VAT/tax if your order is under 150 euros (approximately  130 GBP)
    2. Custom clearance + VAT/tax + custom duty  if your order is more than150 euros (approximately  130 GBP)
Please note this page only serves a purpose of guidance. We will not be checking the accuracy of the rates given on this page.