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Authorised Gaggia Retailer

Mr Bean2cup Webshop Ltd. Terms and Conditions of Repair

1. Provision of Services

At Mr Bean2cup Webshop Ltd., we run and manage an incredibly efficient and effective platform to provide great coffee services to our potential customers. Our services include:

- Coffee Machine Full Service
- Coffee Machine Repair
- Coffee Machine Polish Service
- Coffee Machine Rental
- Coffee Machine Sales
- Coffee Machine Spare Parts Sale

On Mr Bean2cup Webshop Ltd. website, customer(s) satisfaction is important to us and we ensure that each and every one is 100% satisfied with our services. Our website is easy to use, quick, easy and affordable.

2. Categories of Coffee makers

2.1 Categories of Domestic coffee makers

2.1.1 Manual coffee makers Gaggia and Saeco Traditional coffee machines with single heating element

Gaggia Cubika Plus, Gran Gaggia Prestige, Gaggia Carezza Deluxe, Viva Gaggia, Gran Gaggia, Saeco Aroma and Aroma Restyle. Gaggia and Saeco Traditional coffee machines with double heating element

Gaggia Classic V1 and V2, Gaggia Carezza, Gaggia New Baby Gaggia, Gaggia Baby Gaggia 91, Gaggia New Baby 06 models (not the Twin), Gaggia Coffee, Gaggia Selecta, Gaggia Evolution, Gaggia New Espresso 06 models, Gaggia Espresso and Espresso Deluxe Rancilio Domestic Manual machine

Rancilio Silvia

2.1.2 Bean to Cup coffee makers Gaggia and Saeco Fully automatic coffee machines

Gaggia Titanium and Titanium Plus, Gaggia Platinum models, Gaggia Brera, Gaggia Naviglio, Gaggia Anima (not the Carafe edition), Saeco Odea models, Saeco Vienna, Saeco Talea models, Saeco Philips Xsmall, Saeco Philips Intelia models(not the Carafe edition), Saeco Minuto models (not the Carafe edition), Saeco Lirika models, Saeco Philips Intuita Gaggia and Saeco Fully automatic coffee machines with Carafe / milk jug

Gaggia Accademia, Gaggia Anima Prestige, Saeco Exprelia models, Saeco Philips Intelia One Touch, Saeco Minuto Carafe, Saeco Xelsis JURA Domestic Fully Automatic Coffee machines with 1 grinder motor

Impressa C5, Impressa F50, Impressa F70, Impressa F90, Impressa S55, Impressa S70, Impressa S9 Avantgarde, Impressa S90, Impressa S95, Impressa X90, Impressa X95, Ena and Ena micro line DeLonghi Fully Automatic Coffee Machine

Eletta Plus ECAM 44.620.S, Perfecta ESAM 5400, Magnifica S ECAM 22.320.SB, Magnifica S ECAM 22.110.SB, Magnifica ESAM 04.320.S, Magnifica ESAM 04.110.S, Magnifica ESAM 4200.S, Magnifica ESAM 4000.B, Magnifica ESAM 2800.SB DeLonghi Fully Automatic Coffee Machine with Carafe/milk jug

PrimaDonna Exclusive ESAM 6900.M, PrimaDonna S De Luxe ECAM 26.455.M, PrimaDonna XS De Luxe ETAM 36.365.M, PrimaDonna Avant ESAM 6700, PrimaDonna ESAM 6620, Eletta Cappuccino TOP ECAM 45.760.W, Eletta Cappuccino ECAM 44.660.B, Magnifica S ECAM 22.360.S, Magnifica ESAM 04.350.S

3. Contact us

You must notify us in an e-mail or fill out our „Service Form” about the intension of servicing, repairing your coffee machine before sending it to our address.

The e-mail must contain the following information:
Your name, phone number, e-mail address and residential address,
Your coffee machine's brand and type,
Any damage, scratches or missing parts,
Short description of malfunction.

Or fill in our Service Form on our website

We reply you in an e-mail with a confirmation as soon as possible or in 1 working day.

We are only able to undertake the repair of Seaco, Gaggia, Jura, Rancilio Silvia and Spidem brands but not all models. Please refer to section 4. to see what models we repair.

4. Shipping your coffee machine

4.1 Using a third party courier

You are responsible for your coffee maker`s condition under any circumstances. We cannot take any responsibility for loss or damages caused by transportation. We highly advise you to pack your machine with lots of bubble wrap and get an appropriate cardboard box.
Packaging Guide - Click here >

Please bear in mind packing your machine safely is your responsibility and if the parcel gets damaged you have to deal with your courier to get compensation.

Getting your coffee maker back

When the service / repair is finished and paid, you need to choose from the following options:

1. We courier the machine back to you for your peace of mind.
Transport fees
Manual machines: £19.99 (incl. VAT)
Bean to cup machine: £19.99 (incl VAT)

2. You collect your machine personally from our workshop.

Our quotation does not include delivery back to you.

4.2 Delivering personally

You can also bring your coffee machine to our workshop in person after filling in our service form online.
You must allow about 10 minutes to complete the registration at our workshop.

4.3 Dropping off and collecting your coffee maker to/from our Neighbour, Metro Food and Wine shop

From 1st of September 2016 we are launching our new service for a trial period under which our customers, who cannot make it to our workshop in our opening hours or do not want to use a courier, can drop off and collect from our neighbouring shop as follows

Metro Food and Wine shop ("shop" from now on)
150 Greenford road,
HA1 3QP,
Their Opening hours:
Monday to Sunday 6:30am - 11pm

What they do
They take in your coffee maker, sign the paper work and hand over the parcel to us on the following working day.
Once we packed the machine and agreed on a date of collection with you we hand over your coffee maker to them in a sealed box so you can come to collect it in out of our business hours.
When you come to collect your coffee maker you need to sign the paper works we printed out so they can give you your coffee maker.

What they do NOT DO
They are neither handling any complaints nor checking the components of the box or the working order of the coffee maker.
You cannot test the machine at their place or talk to them about any technical or coffee related subjects.
If you have a questions, issues or accessory, product missing you need to get in touch with us during our working hours.

Under any circumstances you cannot settle any payment with them, including deposit, paying an invoice etc.

In an event of failing to comply with ones mentioned above, we cannot be held responsible for.

4.3.1 Dropping off to Metro Food and Wine shop

You can only drop off your coffee maker personally, no third party courier allowed!

They only accept your coffee maker if all of the following criteria met

1, The machine is provided in a sealed box,
2, The 2 printed copies of the proof of receipt are present so you and they can sign the paperwork. They need to keep on copy.

4.3.2 Collecting from Metro Food and Wine shop

You can only collect personally, no third party courier allowed!

Before you collect your coffee maker from Metro Food and Wine shop you must have each of followings done:
1, Payment is settled for the repair via BACS
2, You confirmed the date of collection with a 2 days collection window.
For example you are planning to collect the machine on the weekend commences on 20/08/2016, so you need confirm as follows" I am collecting my machine on either of these days 20th or 21st of August 2016"
3, Received an email from us saying that your coffee maker handed over to the shop.
4, You must have your reference number this is how they will identify your machine. Without this, they refuse your request of claiming of your coffee maker.

If you fail to collect your coffee maker in your scheduled time, you can reschedule free of charge once. After that we charge £5 for each rescheduling.

4.4 All components of the machine must be sent

You must send the machine with all the parts. If you fail to send any of the following components, the estimate will be provided without testing them and we cannot accept any liability for them being faulty or causing a fault!
- Water tank,
- Coffee holder or portafilter with the filter basket you use,
- Power cable,
- Brew unit,
- Drip tray(s),
- Milk carafe (jugs) or milk islands,

5. Inspection and Estimate

Our aim is to make the repairing, servicing costs and the turnaround time reasonable therefore we guarantee a free inspection and estimate in 3-4 working days having received the machine. During our inspection we take note of the current flaws of the machine which will appear in the written estimate. The estimate includes labour, parts and the time frame we need to repair the coffee maker. If time frame is not quoted, we are able to carry out the repair in a 1-2 working days’ time. If you accept the price we quoted we will commence the repair and inform you as soon as it is completed. If you decline our quotation, we do not charge anything for inspection but you have to get the machine collected at your own cost by yourself or your courier.
Your estimate is void after collecting your coffee maker from us.

Estimate does not include delivery back to the customer.

6. Repair / Pricing method

We repair coffee makers outlined in section 4. All other coffee makers (such as Kitchen Aid) are subject to individual pricing and excluded from all pricing scheme (section 8.2.)

All schemes and prices are valid as of 4th of April 2016.

Please find our prices on our Price page >

6.1 Commercial coffee makers

Currently We do not repair machines which are used commercially.

6.2 Domestic coffee makers

6.2.1 Fixed Repair Price Scheme

Domestic coffee makers enjoy an estimate based pricing scheme which is capped at a certain price. We categorized all domestic coffee makers we repair and assigned a Fixed Repair Price to each one of them.

This means we prepare your estimate for the repair but you only pay either the estimate or the fixed repair price assigned to the category of your coffee maker, whichever price is lower, as long as the total costs of the parts do not exceed the fixed repair price and parts are still manufactured. Parts prices can be found either on our website on or we provide them in our estimate. Some services and parts are not subject to our fixed price scheme, such as transit damage, exterior imperfections, missing components, customer suggestions. Please see our full exclusion list at Section (8.2.3)
Our estimate does not include the courier back to you.

If the total cost of part(s), which we need to install to make your coffee maker work again, exceeds our Fixed Repair Price, we classify your coffee maker uneconomical to repair. We still provide you with an estimate which will be greater than our Fixed Repair Price. So you can get your coffee maker fixed regardless or we give you a 10 % discount from any coffee maker we sell in exchange for your old coffee maker.

We also carry out a full service on all machines which have not been serviced in the past 3 years' time.
Customer must organise the courier both ways, to our workshop and back to them-self.

Exclusions from this scheme are detailed in section 6.2.3

6.2.2 Exclusions from Fixed Repair Price Scheme Coffee makers excluded from the schemes

a, All Commercial machines
b, All domestic machines used above its capacity or used commercially Works and parts excluded from the schemes

a, Transit damage of any kind
b, Any exterior imperfections, including
– aesthetic (blemish , rusty surfaces)
– functional (Cracked or broken exterior components, such as water tank, bean hopper, frother , broken hinges, dent and bent parts, etc)
c, Customer suggestions of any kind, If we do not see the need of replacing any parts the customer suggest,
d, Missing components of any kind, including brew units, water tanks, lids, trays, boiler, pipe, steam valve, grinder, steam valve, water pump, pipes,screws etc.
e, Cost of the parts needed for the repair exceeds the fixed price in the actual category.
f, Any accessories or cleaning material such as tampers, frother device, cleaning tablet, descaler, water softener cartridges.
g, Any spare part you would like to buy.
h, Polishing service
i, Optional parts: These parts are fully operational parts but we might suggest a better or durable version, such as solenoid valve etc.

Customer must pay for these at full price.

6.2.3 Same Day Repair

Our same day repair allows you to have your domestic coffee maker (refer to section 2.1) fixed on the same day. The following fees apply additionally to the estimate.

Category Same day repair price* Gaggia and Saeco Traditional coffee machines with single heating element Gaggia and Saeco Traditional coffee machines with double heating element

£25 Gaggia and Saeco Fully automatic coffee machines Gaggia and Saeco Fully automatic coffee machines with Carafe/milk jug


*All prices are inclusive of VAT.

You might wait for the repair which can last up to 4 hours on the same day. If we cannot repair on the same day because part(s) are out of stock, we do not charge for the same day repair fee.

Appointment must be made and agreed in an email beforehand.

Estimate is still payable additionally to the same day repair fee.

7. Storing Policy

We have a strict storing policy to comply with which you agree with by getting your coffee maker to our workshop. After 10 working days having the customer notified in an email about the repair costs, the machine has to be collected from our premises in all following cases:
- Declined Estimate (non repair)
- Accepted Estimate (repair carried out)
- Non responsive behaviour

On the 11th day, from the date of written estimate provided, we charge £2 a day for storing.

8. Return to Base Warranty

8.1 General terms of return to base warranty

Customer must get his\her coffee maker to our workshop to be entitled for a free warranty repair.
Our warranty system provides the following terms from the date of the invoice.
a,12 months warranty for Domestic coffee makers (refer to section 4.2) or any domestic coffee machine,
b, No warranty on Commercial coffee makers (refer to section 4.2) or any domestic machine used commercially.

IMPORTANT! We are not liable for any financial loss of your business during the warranty repair. We cannot provide a replacement coffee maker.
During the warranty period we replace or repair the faulty part(s), installed by us and shown on the invoice, free of charge
Should you have any other failure in the warranty time you need to pay for the repair.
Under some circumstances we can repair your coffee maker while you wait as long as an appointment was made beforehand.
The usual turnaround time is 5 working days which will be extended if part(s) need to be ordered.

8.2 What our warranty includes at free of charge:

- Labour charge
- Parts replacement
- Returning the machine back to you

8.2.1 Conditions of warranty:

a, The warranty is only valid with the proof of invoice!
b, You will first need to agree the return with us in writing (by email or letter), then you can send the machine to us. We will deal with any returns promptly and keep you fully informed of how the repair progresses. Failing to state the true circumstances or malfunction of the item or misleading us or misrepresent the condition of the product invalidates your free warranty repair.
c, The fault must be reported to us as soon as possible or by the end of the warranty term.
Failing to report it in time voids your entitlement for free warranty repair.
d, The warranty work must be done by us during the warranty period in our workshop. We do not provide onsite warranty repair. However you may decide to get it repaired by someone else different from us in which case you invalidate your warranty. We are not liable for any cost or damage which may happen under these circumstances (repairing etc.).
e, The machine has not been tempered with or tried to be repaired or opened in the service area by someone else, any person or company different from us, whether they are skilled or not.
f, You must co-operate with us and comply with instruction given by us.

8.3 What our warranty does not include:

- New fault, different from what we repaired or replaced. If a new fault appears with your coffeemaker under the warranty time, you need to pay for the repair as per our estimate.

- Maintenance. Without adequate maintenance including descaling, lubrication etc., the lifetime of the machine can be shortened dramatically. Limescale can cause serious damage to your coffee maker. Our warranty system does not cover any malfunction caused by limescale. Making sure the machine is descaled properly, according to the users's manual, is your responsibility.

- Accidental damage, misuse, neglect: We are not responsible for any accidental damage, misuse, neglect etc. You have to unplug the machine when it is not in use and never let children and any other person, who cannot operate the machine or read and understood the users manual, close to it.

- Capacity: If you use it above its capacity stated in the users's manual (household machines for domestic use only)

- User manual: If you do not comply with the users's manual

- Loss during repair procedure: We cannot take any responsibility for any loss to your business, also cannot provide replacement coffee machine during the time when we repair your coffee machine. Normally the repairing procedure does not take longer than 3 weeks.

- Commercial use No warranty on Commercial coffee makers or any domestic machine used commercially. See section 10.1

8.4 Returning the machine to service under warranty

You must contact us before returning your coffee maker for a warranty repair under any circumstances. If your machine happens to break down under warranty and you cannot sort out the problem following our instructions given over the phone or in email then returning the machine to us and finally back to yourself are your responsibility at your own expense. You have to organise the shipping of the machine. However If the part we serviced has broken and caused the malfunction again then we refund the delivery and the collection costs to you. Proof of delivery and collection costs required.

8.5 Manufacturer warranty

Please note we are independent coffee machine repairers and we do not repair machines under manufacturer warranty time. If your machine is less than 2 years old please contact your manufacturer, Philips, Jura, Rancilio for a warranty repair.

9. Payment

We accept the following Paying methods: Paypal, bank transfer, cash and card payment on collection.
In case of outstanding balance we keep your coffee machine until all payments including labour, parts, postage and storing cost cleared.

We can't take payments over the phone, we don't accept cheques and please do not send cash through post!

10. Force Majeure

Mr. Bean2cup Webshop Ltd and the administration body shall not be liable for damages, losses, injuries, claims, actions, costs and/or expenses of any kind arising from its failure or delay in performing any or all of its obligations if such failure or delay is due to circumstances or causes by Force Majeure i.e. external forces beyond our control, which include but are not limited to terrorism, war, act of God, embargoes, government orders, natural disasters, strikes or, electricity failures.

In such cases, the agreement between Mr. Bean2cup Webshop Ltd and the user will be cancelled and any payment made will be refunded.

11. Termination

– Mr. Bean2cup Webshop Ltd and the administration body reserves the right to terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, includes without limitation if you (the users) breach these Terms and Conditions of Use;

– Mr. Bean2cup Webshop Ltd and the administration body reserves the right to change our module of operation at any time;

– Mr. Bean2cup Webshop Ltd reserve the right to update or modify this website from time to time;

– Mr. Bean2cup Webshop Ltd reserve all rights to deny or restrict access to this website to any particular person, or to block access from a particular Internet address to this website, at any time, without ascribing any reasons whatsoever.

12. Indemnity

You hereby agree to indemnify Mr. Bean2cup Webshop Ltd and hold Mr. Bean2cup Webshop Ltd harmless from and against any and all claims, losses, liabilities, costs and expenses (including but not limited to legal costs and expenses on a full indemnity basis) made against or suffered or incurred by Mr. Bean2cup Webshop Ltd arising directly or indirectly out of:

(A) Your access to or use of or

(b) Your breach of any of these Terms and Conditions of Repair

13. Liability or Consequential Loss

– Under no circumstances will Mr. Bean2cup Webshop Ltd be responsible or liable for financial, injuries or other loss or damage caused by the failure or use or misuse of our website;

– Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law;

– If maintenance contract is signed then Mr. Bean2cup Webshop Ltd will ensure that data on their site is regularly backed up manually and that a contingency plan is in place to minimize possible losses as a result of software failure;

– Unfortunately malicious software, spy-ware, viruses and website hacking are common threats and Mr. Bean2cup Webshop Ltd We and the administration body cannot be held responsible for problems that develop on completed sites as a result of such illegal activity.

14. No Waiver

Mr. Bean2cup Webshop Ltd may choose to not take any action against your failure to comply with these terms of repair. However, we are still entitled to use our rights in case of subsequent breach in the terms of repair.

15. For Questions or Comments, Contact Us

If you have any questions, concerns, comments or complaints regarding this Terms and Conditions of Use and/or our collection or use of personal information, or if you wish us to stop processing your personal information for any particular purpose or purposes, then please, contact: : Mr. Bean2cup Webshop Ltd at, 150 B Greenford Road, Harrow, HA13QP, UK. Contact Number: +02033055845.

Registered office at
150 B Greenford Road,

Company Number: 8647326
Mon-Fri 9am - 5pm
VAT Number: GB 169414194
Tel.: 020 330 55 845