Authorised Gaggia Retailer

Quick Guide How Our Coffee Machine Repair Service Works

Getting your coffee maker to us

1. You fill in our "Service form" what you find here

2. Automated email will be sent with your reference number to your email address

3. Get your coffee machine to us: You have 3 options as follows*:

A, "In person"
You can bring your coffee maker to our workshop personally in our opening hours.

B, "By third party courier"
You can book a third party courier on who will collect your coffee maker from a chosen address on a given date by you. Make sure you pack your coffee maker with care accordingly to our packing guide.

C, Dropping off to our neighbour shop
You can drop off and collect from our neighbour shop as below: Metro Food and Wine shop
150 Greenford road,

Their Opening hours
Monday to Sunday 6:30am - 11pm

*Please do not forget to fill in our service form online and choose the relevant "delivery method"

4. After receiving your coffee machine, FREE, no obligation estimate given in 3-4 working days in an email

Our prices are based on our schemes which you can read here >

5. The repair procedure carried out in 1-2 working days which makes the whole turnaround time 5 working days

6. If you decline our repair estimate or the repair is uneconomical you get 10 % discount on any coffee makers we sell in exchange for your old coffee maker.

Getting your coffee maker back to you

7. Payment for repair service can be done by bank transfer or card on collection only!

8. You need to book and pay for your courier on return of your coffee maker to yourself. This is not included in your estimate.

9. In case of organizing your third party courier please wait for our confirmation email before booking.

10. Our work comes with 12 months labour and parts warranty on all domestic coffee machine.