Close
You have no items in your shopping basket.
Search
Picture for category Frequently Asked Questions

Frequently Asked Questions

Have a question? Browse through these Frequently Asked Questions to find answers to commonly raised questions regarding our repair service & online store.

 

Repair

 

My coffee maker is faulty! What are my options?

1/a)

If it is a simple fault or you are not technical minded you can use our Troubleshooting tool or you can also fill in our Contact Form 

These services are FREE so please do not hesitate to use any of them!

 

1/b)

There are faults which are beyond the goodwill of our effort to sort your coffee maker out remotely. In this case we must inspect your coffee maker to find the fault but do not worry! our inspection and report is FREE so you can decide whether you want to go ahead with the repair or buy a new machine from us.

 


 

How am I getting my machine done with you?

First of all, you need to fill in our service form online below:

Service Form is available here >

 

Make sure you will choose the appropriate delivery method ('in person', 'by third party courier', 'dropping off to our neighbouring shop').

After submitting our service form online we will send you an automated email with your reference number in about 10 minutes time which will look like this: MB123456.

Follow the instruction in the automated email.

 


 

How Am I getting my coffee maker to you?

 

You have 3 options as follows:

1) In Person

Bring your coffee maker to us in our opening hours.

Mr Bean2Cup Webshop Ltd

150B Greenford Road
Harrow, London
United Kingdom
HA1 3QP

Access from Rosebank Avenue

 

Opening hours:

Monday-Friday 9am - 5pm
Saturday: Closed
Sunday: Closed

Closed on all Bank Holidays

Please check on the website if we have a 'closure notice' showing. Otherwise the above opening hours apply.

 

2) By third party courier

Pack your coffee maker carefully according to our Packaging Guide. Write your reference number on the box. Book and pay for your courier. We would recommend using UPS, Parcelforce, TNT on www.interparcel.com

 

3) Dropping it off to our neighbouring shop

If you cannot make it in our opening hours or do not want to use a courier you can drop off and collect your coffee maker from our neighbouring shop.

Simple steps of dropping off to our neighbouring shop

  1. Fill in our service form and choose "dropping off to our neighbouring shop" as a delivery method.

  2. Print out 2 copies of our paper work which we email you in an automated email.

  3. Take your coffee maker to

    Metro Food and Wine shop
    150 Greenford road,
    Harrow,
    Middlesex,
    HA1 3QP,
    Their Opening hours
    Monday to Sunday 6:30am - 11pm

  4. Have both paper works signed and keep one copy.

  5. You can also collect from them once we repaired your coffee maker.
    You just need to book a date with us with a 2 days delivery window and pay in advance by bank transfer.

    Under any circumstances you cannot settle any payment with them, including deposit, paying an invoice.
    In an event of failing to comply with these mentioned above, we cannot be held responsible for.

 


 

How long does it take to repair?

We aim to repair your coffee maker within 5 working days after receiving it from you. 

We normally email you our Free estimate in about 3-4 wroking days.

If you decline our estimate you can collect your coffee maker Free of charge.

 


 

How much does it cost to repair?

If your coffee maker has not been fully serviced in the last 3 years time or we find the gaskets and the inside of your coffee machine in a state of needing a full service, we include this automatically in our estimate.

We have designed our pricing method fairly and  more predictable for you.
We categorized all domestic coffee makers we repair and assigned a fixed maximum repair price to each one of them. See price list here.

This means we prepare your estimate for the repair and if it is more than the fixed maximum repair price we reduce the price back so you pay less. If the estimate is lower than the  fixed maximum repair price than you pay the lower quoted price as long as the total costs of the parts do not exceed the fixed repair price and parts are still manufactured. Parts prices can be found either on our website on this website or we provide them in our estimate. Some services and parts are not subject to our fixed price scheme, such as transit damage, exterior imperfections, missing components, customer suggestions. Please see our full exclusion list in our terms and condition.

Our estimate does not include the courier back to you. See below for more information.

 


 

Does your work come with any warranty?

Yes, it does. We provide a 12 months Return to base warranty on the spare parts and labour we repaired or replaced. This means you need to bear the csot of returning the machine to us but we replace the part(s), which we have fitted previously but it became faulty again, free of charge.

Please note!
No warranty on Commercial coffee makers or any domestic machine used commercially or in an office!

 


 

How do I pay?

If you are getting your coffee maker collecte by a courier or we are organizing the delivery on behalf, you need to pay by bank transfer. We normally email a proforma invoice,

If you are collecting your coffee maker in person you can pay by debit card. We do not accept credit cards!

In case of you are picking the machine up out of business hours from our neighbouring shop (Metro Food and Wine), you need to pay in advance by bank transfer

 


 

Ho Do I get my machine back?

We pack your coffee maker for your,either you are organising a collection or we are delivering it back on behalf

We use DPD as their system is the most sophisticated on the market which gives you a full control of the delivery of your parcel.

They email and/ot text you in the morning of the delivery day to provide a predicted 1 hour time slot. You can change this or have the parcel delivered to one of your neighbours or to a local depot/pick up point.

It is £19.99 including cover to the full value of the machine

 


 

Online Shop

 

Do you ship to my country?

We only ship to an EU country at moment.

 


 

Where are you based?

We are based in the United Kingdom.

Our Address as follows

Mr Bean2Cup Webshop Ltd

150B Greenford Road
Harrow, London
United Kingdom
HA1 3QP
Access from Rosebank avenue

 


 

Can I collect an item from your shop?

Yes, you can! However you need to place an order on our website and Choose a 'Free Customer Collection from Our Workshop' as a delivery method,

Please note brand new coffee makers are not available to collect on the same day. It takes 1-2 days while we are distributing it to our location.

 


 

I am a business customer, can I have a 0% VAT invoice?

Yes you can, you need to register on our website and provide your EU VAT number at the billing section.

Once you have done this please email us including your customer number so we can validate your VAT number and make your account tax exempt.

Please do not place an order before VAT number validation!