Frequently Asked Questions

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Repair

My coffee maker is faulty! What are my options?

1/a)

If it is a simple fault or you are not technical minded you can use our Troubleshooting tool or you can also fill in our Contact Form

These services are FREE so please do not hesitate to use any of them!

1/b)

There are faults which are beyond the goodwill of our effort to sort your coffee maker out remotely. In this case we must inspect your coffee maker to find the fault. However We are currently closed for physical repairs.

How Can I get my machine repaired with you?

We are currently closed for physical repairs. Please ignore the rest of this section below

To begin the process, please start by completing our online service form, available here. Service Form is available here >
Ensure that you select the appropriate delivery method, either 'in person' or 'by a third-party courier.
After you've submitted the online service form, you will receive an automated email containing your reference number within approximately 10 minutes. It will resemble this format: MB123456
Within this email, you will also find crucial instructions, including access to our calendar to check for available slots to drop off your coffee machine at our workshop.

Please be aware that we no longer accept walk-in customers. If you bring your coffee machine to our workshop without a valid service form reference number and a scheduled drop-off appointment, there is a high likelihood that we will be unable to accommodate your request, as our shelves are typically at full capacity.

How Am I getting my coffee maker to you?

We are currently closed for physical repairs. Please ignore the rest of this section below

You have 2 options as follows:

1) In Person

Bring your coffee maker to us in our opening hours.(See section above))

Mr Bean2Cup Webshop Ltd

150B Greenford Road
Harrow, London
United Kingdom
HA1 3QP

Access from Rosebank Avenue

Opening hours:

Monday-Friday 9am - 5pm
Saturday: Closed
Sunday: Closed

Closed on all Bank Holidays

Please check on the website if we have a 'closure notice' showing. Otherwise the above opening hours apply.

2) By third party courier

Pack your coffee maker carefully according to our Packaging Guide. Write your reference number on the box. Book and pay for your courier. We would recommend using UPS, Parcelforce, TNT on www.interparcel.com

How long does it take to repair?

We are currently closed for physical repairs. Please ignore the rest of this section below
Our goal is to repair your coffee maker within 5 working days after we receive it from you.

Typically, we send out our repair estimate within 3-4 working days.

How much does it cost to repair?

We are currently closed for physical repairs. Please ignore the rest of this section below

If your coffee maker has not been fully serviced in the last 3 years time or we find the gaskets and the inside of your coffee machine in a state of needing a full service, we include this automatically in our estimate.

Our pricing approach is designed to ensure fairness and predictability for our customers. We have categorized all the domestic coffee makers we repair and assigned a set maximum repair cost to each one, which you can find on our price list. See price list here.

Here's how it works: when we assess your repair needs, if the estimated cost exceeds the fixed maximum repair price associated with your specific coffee machine, we will adjust the price down to match the fixed maximum repair cost, ensuring you pay a lower fee. Conversely, if the estimate is lower than the fixed maximum repair price, you'll only be charged the lower quoted price.

There are a few exceptions to this rule. If the total cost of the required parts surpasses the fixed repair price, or if the necessary parts are no longer available, we may deem the repair uneconomical. You can find detailed information about parts prices on our website or in our estimate.

Please note that certain services and parts are not covered by our fixed pricing scheme. These include issues related to transit damage, exterior imperfections, missing components, and customer-specific requests. For a comprehensive list of exclusions, refer to our terms and conditions. terms and condition.

Pricing Formats
1, Full service (includes O-rings and clamps) + parts
2, Labour + parts

Our estimate does not include the courier back to you. See below for more information.

Does your work come with any warranty?

We are currently closed for physical repairs. Please ignore the rest of this section below

Yes, it does. We provide a 12 months Return to base warranty on the spare parts and labour we repaired or replaced. This means you need to bear the csot of returning the machine to us but we replace the part(s), which we have fitted previously but it became faulty again, free of charge.

Please note!
No warranty on Commercial coffee makers or any domestic machine used commercially or in an office!

How do I pay?

At the moment we only accept bank trasnfers. Thank you for understanding!

Ho Do I get my machine back?

We are currently closed for physical repairs. Please ignore the rest of this section below
We pack your coffee maker for you and you need to book and pay for a courier. You migth use interparcel.com. You need to email us the shipping label

Why is your repair process so complicated compared to other service centers?

Our goal is to maximize the lifspan of your coffee machine without comprimising on the qaulity of serive we provide, thus reducing electronic waste. To achieve this, we provide a complimentary online diagnostic service, physical repairs with a turnaround time of 3-4 working days, maintain a substantial inventory of thousands of parts, and make thousands of part diagrams accessible to everyone. Achieving these goals necessitates the highest level of organization.

Online Shop

Do you ship to my country?

We ship worldwide to over 100 countries. Add the part you need to your basket and check out the country selector by "ESTIMATE SHIPPING" tool.
Let us know if you can`t find your country on our website.

Where are you based?

We are based in the United Kingdom.

Our Address as follows

Mr Bean2Cup Webshop Ltd

150B Greenford Road
Harrow, London
United Kingdom
HA1 3QP
Access from Rosebank avenue

Can I collect an item from your shop?

Yes, you can! However you need to place an order on our website and Choose a 'Click and Collect' as a delivery method,

Please note brand new coffee makers are only available to collect from our workshop in 1-2 working days

What is your return policy?

You have a window of 14 days from the date of parcel delivery to initiate a return for your item(s). Please be advised that you will be responsible for covering the costs associated with returns, as well as any potential transit-related damages or losses.

For our UK customers, we offer the option to request a collection service, which we can arrange on your behalf.

Here are the associated costs for returns:

Small items weighing under 2kg (typically spare parts): £4.98.
Larger items falling within the 2kg to 6kg range (usually coffee beans or heavier spare parts, excluding coffee machines or grinders): £8.
New or refurbished coffee machines or grinders: £30.

In all cases, we will provide you with a shipping label via email, which you will need to print and affix to the parcel. It is essential to ensure that parcels are securely packed using the original packaging materials and include all spare parts and accessories.

You have the option to drop off the parcel at your local post office or the courier's local depot. Additionally, we may be able to schedule a collection directly from your doorstep if you are available between 7am and 7pm.

Please be aware that we do not accept returns for fitted or used items, including coffee machines.

Can I order a spare part fit it and return it for a refund?

Regrettably,we are unable to accept returns for spare parts that have been installed or used in any way.