If you filled in our service form, please do not send or bring in your coffee maker between 19/12/2018 and 9 am 02/01/2019. We neither accept collection from our workshop during this time or delivery to Metro Food and Wine Shop.
All repair procedure quoted and/or accepted between 11/12/2018 and 02/01/2019 will be carried out after 02/01/2019.
Last day for receiving coffee makers for repair is 11/12/2018 which we might guarantee to repair before our Christmas break.
Gaggia, Saeco and Jura machines enjoy a higher chance to be completed before the closure. Delonghi machines are subject to parts supply.
To receive you order before Christmas you must order by 10 am 19/12/2018 and use "Next Day Service"
In all other cases we will deliver after Christmas without an exception!
Christmas Break dispatching time for online orders:
Please note, all coffee makers purchased after 10 am 19/12/2018, we will be dispatched on 03/01/2019.
Although, customer cannot use our 'Free Customer Collection' service during our closure.
Contact Forms and all other inquiries including emails, part inquires, complaints, compliments, phone calls will be dealt on our return from 03/01/2019.
Thank you for understanding and Merry Christmas to all of you!