If you filled in our service form, please do not send or bring in your coffee maker between 19/12/2018 and 9 am 02/01/2019. We neither accept collection from our workshop during this time or delivery to Metro Food and Wine Shop.
All repair procedure quoted and/or accepted between 11/12/2018 and 02/01/2019 will be carried out after 02/01/2019.
Last day for receiving coffee makers for repair is 11/12/2018 which we might guarantee to repair before our Christmas break.
Gaggia, Saeco and Jura machines enjoy a higher chance to be completed before the closure. Delonghi machines are subject to parts supply.
To receive you order before Christmas you must order by 10 am 19/12/2018 and use "Next Day Service"
In all other cases we will deliver after Christmas without an exception!
Christmas Break dispatching time for online orders:
20/12/2018
21/12/2018
28/12/2018
Please note, all coffee makers purchased after 10 am 19/12/2018, we will be dispatched on 03/01/2019.
Although, customer cannot use our 'Free Customer Collection' service during our closure.
Important !
Contact Forms and all other inquiries including emails, part inquires, complaints, compliments, phone calls will be dealt on our return from 03/01/2019.
Thank you for understanding and Merry Christmas to all of you!